Your privacy matters to us

This Privacy Policy explains what information MediSpell ("we," "us," or "our") collects when you visit medispell.com or purchase MediSpell software, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us:

• Purchase information: when you buy a license, our payment processor (Stripe) collects your name, email address, and billing address to complete the transaction and provide it to us.
• Contact form submissions: your name, email address, and message when you contact us through our website.
• Order and license records: we store your order details and the license serial number issued to you so we can verify your purchase and provide software downloads and support.

We do not collect or store your credit card number or other full payment card details. Payment card data is entered directly into Stripe's secure checkout and is subject to Stripe's Privacy Policy.

How We Use Your Information

• To process your order and issue your license serial number
• To send you an order confirmation email with your receipt, license, and download link
• To verify your identity when you return to download your installation media
• To respond to support requests submitted through our contact form
• To provide software updates and respond to licensing questions

We do not sell your personal information, and we do not use it for advertising or share it with third parties for their own marketing purposes.

Cookies

Our software download page uses a single session cookie to remember that you've verified your order number and email address, so you don't have to re-enter them while downloading your installer. This cookie is strictly necessary for that feature to work and expires automatically after 30 minutes or when you close your browser. We do not use advertising or analytics tracking cookies.

Data Retention

We retain order and license records for as long as necessary to provide support, honor software updates, and comply with our legal and accounting obligations.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at support@medispell.com. We will respond within a reasonable timeframe.

Children's Privacy

MediSpell is a professional software product intended for licensed healthcare and administrative professionals. It is not directed at, and we do not knowingly collect personal information from, children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

Questions about this Privacy Policy can be sent to support@medispell.com or through our contact form.